You have 365 days to return or exchange your product. You may exchange your mattress once within 365 days if you don’t love it, provided that it is not dirty, damaged or abused. If you're not completely satisfied you can return it within 365 days. To get the best comfort you also need the right pillow that supports the way you naturally sleep. STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter They were able to provide some information regarding pick-up returns ($25/big item, don't need to disassemble furniture), but to schedule the pickup, I got transferred to the local store, and i was on line for 2 hours. I need to return a large item and want to schedule a pickup with Ikea. For additional comfort, and to prolong the life of your IKEA mattress, we also recommend you consider adding a mattress topper. Too big? IKEA Return Tips. Please note that we inspect the item(s) and if a product has been used or handled in a way which has diminished its value, we may also reduce the value of the refund to reflect the reduction in the value of the merchandise. Assembled products may be returned provided your merchandise is not found to be dirty, stained, damaged or abused. Note: Items bought in-store CANNOT be returned via the mail or online. Ikea keep marking efforts to reach them as resolved though nothing is actually processed. You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Tape measures are provided, so you won’t need to bring yours. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only if the return criteria is not fully met. Not only does it list colors, materials, sizes, and other useful information, but also the shelf number where you can collect the item from the warehouse or send a message to contact the staff if you need to collect it at Furniture Pick-up. If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. Large Item delivery requires a little more coordination, but it means large furniture items—yes, even your new multi-piece media center—can be brought straight to your door. ; The price tag at IKEA is your friend. If lost, IKEA can find it using your debit card, credit card, or gift card number; Refunds are given in the amount of the lowest selling price over the past calendar year; The original packaging is not necessary, but it’s a good idea to keep it for your own sake; You may return … After 14 days, you’ll have to return online purchases to the IKEA warehouse. I am really confused by Ikea’s returns policy, which states I have to return a whole order of several items in order to qualify for a free return. Can IKEA pick up returns? Make sure you have a pillow that suits you and your new mattress. Find out more about browser cookies. The terms & conditions of our 25 year warranty and the care instructions can be found in our warranty brochures. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and we will be happy to offer you a onetime exchange for another. IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration. We have made some changes to facilitate your product return or exchange. For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. Please provide proof of purchase and, if possible, the packaging. Government photo ID may be required. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase. Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. This policy is in addition to your statutory rights. Additional or different terms and conditions may apply in relation to the returns of products that are being recalled by IKEA for quality and/or safety reasons. GetHuman4266483 did not yet indicate what Ikea should do to make this right. STEP 1: Please check the hours of operation at your local store, STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter. Please note that initially, your new mattress can seem a bit too firm. Present the IKEA customer service representative with your receipt (or proof of purchase) along with your ID. Please note that due to physical distancing guidelines still in effect will be operating with fewer workstations and wait times will be longer than usual. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. Product reimbursement should be received approximately 2 weeks after the item has arrived at the store. I ordered the IKEA **** ** piece dinnerware set in white. We thank you for your patience and understanding. This service is not available in all areas. The IKEA website uses cookies, which make the site simpler to use. Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 40". Or, if you really want to avoid going to the store, you can arrange for a pickup of large items by calling IKEA at 1-888-434-4532. You need to keep hold of your receipt to return to IKEA but you have up to 365 days to do this. IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration. Either way, if you need help with a product, or just want to return your purchase for a 100% refund, find out how to do it here. If you cannot make it to a store, no problem! It's important to us that you're happy with your IKEA purchase. Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items. We want your IKEA experience to give 100% satisfaction. After this period, you can still return products up to 90 days from delivery to any store. If your item is under 10kg in weight with maximum dimensions of 60x50x50cm then you can return via any of our thousands of CollectPlus Points that Yodel collect from. The IKEA website uses cookies, which make the site simpler to use. We will take our closing period into consideration for receipts that have expired during this time. If your purchase has something missing, or you just feel the product doesn’t fit your home. Learn more. The IKEA Planning Studio location does not accept exchanges. They must be brought back to your local IKEA. I have an issue with Ikea too. Too small? You will be responsible for covering the shipping fee. 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