Crowdsourcing guidance on what good services look like, Developing a learning approach for the content design profession, The Document Checking Service: trialling online passport validity checks. 1-day introductory-level service design training. International Design in Government events this summer, We’ve updated the GOV.UK colours and font, Martin Jordan - Head of Service Design, GDS. Government is the UK’s oldest and largest service provider - providing services is our main function. Just as if your business was making chairs, you’d hire a furniture designer - government needs service designers to design services. But service design is a team sport, so the impact of what I do – things like convincing people to take a wider perspective or be more ambitious while staying pragmatic – often has a massive impact on what actually gets made. This is followed by time to answer questions from the people watching it live remotely. The Scottish Approach to Service Design provides an opportunity to redesign services around the user by … multiple interactions with a variety of government services, which currently makes working across organisations or sectors to integrate services difficult. . from the GDS Service Design training is also great. to help you. So far, we’ve had Public Health England, HM Passport Office and HM Prison & Probation Service sharing their change stories. In late January, we organised and facilitated the first ‘Services Week’ across the UK government. Just as if your business was making chairs, you’d hire a furniture designer - government needs service designers to design services. GOV.UK service and product owners need to upload an accessibility page and publishers need to upload an accessible documents policy. Twenty-one government organisations in 10 locations participated. It will help departments and teams continue to hire service designers into their organisations, and it will help service designers identify what skills are required at each level and what a career path might look like. Things like journey maps, blueprints, or workshops are all just tools you can use to get there. It will really depend on what skills you have to work out what level is right for you. posted on Our contributors both in and out of government support dozens of agencies and nearly 200 sites. I was also lucky enough to have my startup supported by. It also reflects the idea that creating visual representations of services and their users adds a lot of value to service teams. Compared to budgets for significant capital and ongoing transformation projects, service design is a relatively small With that history, comes challenges. Throughout the last year, we have supported service communities around government in service areas like ‘start a business’ and ‘import-export’. One great way to learn about service design is by going to events like these. It made me understand the real pressures of trying to make something work for people while quickly running out of time and money. Service design is about having big ideas that are often very different to what’s come before, but there are no new ideas — everything is stolen from somewhere else. posted on It could be that the communities will start surfacing service-level patterns at some point. Don’t let that stop you. If you already work in the public sector, you might like to attend one of the training courses we run at GDS. The Service Design team located in the Government Digital Experience Division is changing how citizens access government services by bringing innovation and a human-centred approach to areas such as health care, transportation, education, policy and finance. The. Find out how your organisation is impacted at, GOV.UK service and product owners need to upload an, Martin Jordan - Head of Service Design, GDS. Once you are back in the office, it can be difficult to apply the things learned in your own context. Since the pilot in Shoreham-by-Sea, we have run the training in Leeds and in London. I’ve noticed that when I get excited, I’m usually taking something from somewhere else and putting it into a new context. The 1-day masterclass gives an overview of different types of maps and a history of mapping in service organisations, and it lets participants create various maps themselves. Earlier this year, we updated the Service Standard so that it now encourages service teams to look at users’ whole problems and provide a good service across all channels. Twenty-one government organisations in 10 locations participated. We have published comprehensive guidance on, how to work across organisational boundaries, benefits and practicalities of setting up a service community. multiple interactions with a variety of government services, which currently makes working across organisations or sectors to integrate services difficult. The Google Docs link is closed-access. As we look for service design jobs every week from Monday to Friday, we start to have a pretty clear view of how the service design job market looks like. Results-oriented governments are increasingly making use of hard data and statistical analysis to inform decisions. Try and have a chat with someone senior who works for wherever you’re applying to about what level you should be shooting for before you apply, because if you’re transferring from another profession that will be taken into account. As a team of design research practitioners and service design activists, the Service Design Studio takes “government of the people, for the people, and by the people” literally. The really crucial thing, though, is to just get some people around you and make something that really solves a problem for people. Co-created with hundreds of people working on services, , it now lists specific characteristics of a good government service. In this post, Martin Jordan, Head of Service Design at GDS, gives an overview of the various formats of support and activities available to people working on improving public services in the UK. If you work in the public sector, you can access the video recordings through a private link, which you will find, in the #servicedesign channel of the cross-government Slack, We’ve been working with heads of design across government to update the service design role skills and skill descriptions in the. . In certain countries government institutions and services are more and more looking towards service designers to help them simplify process and keep the public satisfied. It is a direct continuation of the 1-day course. Firstly, we have to co-produce guidance, tools, and methods for organisations so they can collaborate more effectively around their users’ needs. to get in touch with service designers in government, and join the next Service Thursday remote case study session and peer support call on 5 September, sign up to the monthly user-centred design newsletter, to learn about upcoming service design training across the UK, get in touch with the UCD Communities team, if you’d like to write a blog post for the cross-government blog about service design that we're about to launch, join the next cross-government service design meetup, if you think you’d benefit from service design advice when you’re starting to design a new service or improving an existing service, Public sector organisations have a legal duty to make websites accessible. One specific service design addresses and pushing forward what ‘good’ looks like almost year... 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